Category Archives: System Updates & Enhancements

03.20.18
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Required Update for your Facebook Marketplace Feed

Facebook is making an update that requires dealerships to grant permission to any provider sending inventory to Marketplace as your Facebook Page. Your dealership will receive a Facebook notification today requesting that you grant access to Auction123 to publish on your Page’s behalf. Once you receive the Facebook notification, an Admin of your Page will need to follow the process below

  • Log into your dealership’s Page and click Settings at the top of your Facebook Page.
  • Then, click on the Page Roles section.
  • Scroll to Pending Partner Requests. Here you will see a request from Auction123.
  • Click the button stating “Respond to Request”.
  • A window will open with information about the Auction123 Business Manager account needing access to your page. Click the button stating “Give Auction123 access to my Page“
  • A confirmation page will then open prompting you to give Auction123 access to your page. Click “Approve Request“
  • For security purposes, Facebook may ask you to enter your password again to complete the process.

We will need you to complete this process ASAP once the notification has been received to ensure the continued delivery of your inventory to Marketplace. If you have any questions, please feel free to contact us at (888) 514-0123, Option 2 or email Support@Auction123.com.

To read more on this process, please review the Facebook Help Center HERE.

10.30.17
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Start Selling on Facebook Marketplace with Auction123

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Reach Interested Car Buyers
Millions of people search for cars on Facebook Marketplace every day. Auction123 has added integration to automatically post your vehicles to Marketplace, presenting the ultimate opportunity to be where your customers currently shop. By listing on Marketplace, you can communicate with car buyers in real-time using Facebook Messenger while they’re actively shopping for a vehicle.

Best of all, your postings on Marketplace are free! At this time, Facebook currently supports used cars, trucks, and motorcycles only. Contact Auction123 today by calling (888) 514-0123, Option 2 or emailing Sales@Auction123.com. You will need to be subscribed to the Auction123 Mobile Marketplace package to get started on Marketplace.

What’s Next?
Your dealership must have a Facebook Page and a way to quickly reply to the leads you’ll receive through Messenger. You will need to actively monitor and reply to interested buyers via your own Messenger app, or if your dealership subscribes to a chat provider listed below, let them know you would like to set up Messenger integration.

We are excited to bring this opportunity to your dealership, helping you to reach millions of interested car buyers on Marketplace!

08.25.17
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eBay Sending False Notifications of Available eBay Package Listings

eBay is experiencing an error which is causing some dealers to receive notifications regarding free listings available on their eBay account. If you have received an email regarding unused listings on your eBay subscription package or see a notification on your Auction123 Dashboard of available free eBay listings, please disregard.

For dealers on an eBay listing subscription package, the counter in the upper right-hand corner of your Auction123 Dashboard outlining the number of listings you have remaining for the month is not accurate. If you are unsure of the number of listings you have remaining on your package, please contact eBay Customer Support.

eBay is aware of the issue and will be working to get this corrected. If you have any questions, please reach out to Auction123 Support at (888) 514-0123, Option 2 or email Support@Auction123.com.

08.09.17
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Required Updates Needed to your Auction123 Craigslist Application

On Monday, August 14th, you will need to update the Auction123 Craigslist application running on a Windows PC(s) at your dealership.  These updates are due to security certificate changes with the application and are necessary for your Craigslist tool to function. Once we push these changes live, you should receive a notification that an update is available or you can check for updates yourself. Follow the instructions below to complete the process.

Right-click on the “123” logo in your system tray and select “Check for Updates.”

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Once completed, you will see a pop-up stating “Windows protected your PC”. You will then need to click on “More info“, then click the button that states “Run anyway” to start the process.

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A window will then open asking if you would like to install the Auction123 Launcher Application. Click “Install” to complete the update process.

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If this process is not completed prior to 8/22/2017, the Auction123 Craigslist Application will no longer run, disabling your ability to list or manage postings. Please contact Auction123 Support at (888) 514-0123, Option 2 if this occurs or if you need any assistance.

 

 

05.23.17
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Auction123 Templates are Fully Compliant with eBay’s New Policies

As of June 1st, Your Auction123 eBay Listing Template will be Fully Compliant with eBay’s New Policy to Remove “Active Content”

You may have received a message from eBay regarding upcoming changes they are making to the way listings can be designed or presented on eBay.com. These changes no longer allow “Active Content” within the body of your listing. Active Content includes the use of javascript, flash animation, inline pop-up windows, and most embedded video code.

Our development and design teams have reformatted the Auction123 templates to accommodate this new policy by making trivial changes to the existing add-on widgets in the template editor, resulting in a minimal impact on your current layout. These changes occurred in the Shipping, embedded Video, Image Viewer, and Similar Vehicles widgets.

You do not need to do anything regarding this change. The Auction123 system will automatically convert your template over to the new compliant code on June 1, 2017. You will likely not see any difference in your layout or presentation. Should you have any questions regarding these changes, please feel free to contact Customer Support at (888) 514-0123, Option 2 or email Support@Auction123.com.

Thank you for being a valued Auction123 customer. We look forward to continuing to provide you with the best tools available for listing and managing your eBay and Craigslist postings.